Refund policy
Last Updated: Sept 16, 2026
This Refund & Return Policy ("Policy") applies to all purchases made from PixelBoy ("Company," "we," "us," or "our"). By placing an order, you acknowledge and agree to the terms below.
- Our 30-Day Money-Back Guarantee
We stand behind our products completely. If you are not satisfied with your PixelBoy purchase for any reason, you may request a full refund within 30 days of delivery — no lengthy explanations required.
To qualify for our 30-Day Money-Back Guarantee:
The request must be made within 30 days of your delivery date
This guarantee is valid on your first order only and is limited to one refund per household
No physical return is required for opened or used products
A brief note about your experience may be requested to help us improve
To request a refund under this guarantee, email us at support@getpixelboy.com with your order number and we'll take care of you promptly.
- 30-Day Return Policy (Unopened Products)
If you'd like to return an unopened product, you have 30 days from the date of delivery to do so.
To qualify:
The item must be in its original, sealed, and undamaged condition
All original packaging and accessories must be intact
A valid proof of purchase is required
You must obtain a Return Merchandise Authorization (RMA) from our support team before shipping anything back
Items returned without prior authorization will not be processed and will not be returned to sender. Unless the return is due to a verified error on our part, the customer is responsible for return shipping costs.
- Order Changes & Cancellations
We begin processing orders quickly to ensure fast delivery, so please act promptly if you need to make any changes.
Address or Item Changes
Contact us at support@getpixelboy.com within 24 hours of placing your order. We'll do our best to accommodate changes before your order enters fulfillment, but cannot guarantee modifications after that point.
Cancellations
Because our fulfillment process begins quickly after order placement, we are generally unable to cancel orders once placed. If you contact us within 24 hours, we will make every effort to intercept your order — but this cannot be guaranteed.
After Shipment
Once your order has shipped, it cannot be changed or canceled. If you'd like to return your order after delivery, please refer to our 30-Day Money-Back Guarantee or Return Policy above for eligibility and instructions.
- Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item arrived damaged, defective, or incorrect, contact us within 7 days of delivery at support@getpixelboy.com with your order number, clear photos of the item and packaging, and a description of the issue.
We will replace or refund verified claims promptly. If damage or defect cannot be verified, we reserve the right to deny the replacement or refund.
- Non-Returnable & Non-Refundable Items
The following cannot be returned or refunded outside of our 30-Day Money-Back Guarantee, except where prohibited by law:
Items purchased through unauthorized resellers
Free gifts, bonus items, or post-purchase add-ons
Promotional, discounted, or clearance items (unless otherwise stated at checkout)
Digital products or downloads, if offered
Free + shipping offers
Note on promotional items: If your order included a free item as part of a promotion and you return the paid item, the free item must also be returned unused. Failure to do so may result in a partial refund. Shipping fees are non-refundable in all cases.
- Refund Processing Times
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. PixelBoy is not responsible for delays caused by third-party payment processors.
- Chargebacks & Payment Disputes
We encourage you to contact us directly at support@getpixelboy.com before initiating a chargeback — we're committed to making things right. Initiating a chargeback for issues covered under this Policy is considered a breach of our Terms of Sale. We reserve the right to block future purchases, suspend customer accounts, and provide full documentation to dispute illegitimate chargebacks.
- Fraud Prevention & Policy Abuse
We reserve the right to deny refunds or returns in cases of:
Suspected fraud or excessive return attempts
Shipping address mismatches
Abuse of our policies or promotional offers
Use inconsistent with product guidelines
- Updates to This Policy
We may update this Policy at any time. The version in effect at the time of your purchase governs your order.
- Contact Us
For any questions about this Policy or to initiate a return or refund, please email us at support@getpixelboy.com. We're committed to making sure every PixelBoy customer has a great experience.